zetbet Privacy Policy

Our Commitment to Your Privacy

This Privacy Policy ("Policy") describes how zetbet ("we", "us", "our") collects, processes, stores, and protects the personal data of users ("you", "your") who access or use the zetbet platform at zetbet.one, including all associated services, games, betting markets, promotions, and account features (collectively, the "Platform").

By registering an account on zetbet or by continuing to use the Platform after this Policy has been published or updated, you confirm that you have read and understood how we handle your personal data as described here. If you do not agree with any part of this Policy, please discontinue use of the Platform and contact us at [email protected] to request account closure.

zetbet is committed to handling your data lawfully, fairly, and transparently. We collect only the data we genuinely need, we hold it only for as long as necessary, and we take active technical and organisational steps to keep it secure.

Our Six Privacy Principles

1. Data We Collect

1.1 Registration Data

When you create a zetbet account, we collect the information you provide directly, including your full name, date of birth, email address, mobile phone number, and preferred currency. This data is required to establish your account and verify that you meet our minimum age requirement of 21 years.

1.2 Identity Verification (KYC) Data

To comply with our platform's Know Your Customer (KYC) obligations, we may request copies of identity documents such as a Bangladesh National Identity Card (NID), passport, or driving licence. We may also request proof of address and, where applicable, proof of payment method ownership. These documents are used solely for identity verification and fraud prevention purposes.

1.3 Financial Transaction Data

We record details of all financial transactions conducted through your zetbet account, including deposit amounts, withdrawal requests, transaction timestamps, and the payment method used (e.g., bKash, Nagad, Rocket, Upay, or bank transfer). We do not store your bKash PIN, Nagad PIN, internet banking passwords, or full card numbers. Payment credentials remain with your payment provider at all times.

1.4 Gaming and Betting Activity Data

We record your activity on the Platform, including games played, bets placed, wager amounts, game outcomes, session durations, and bonus usage. This data is used to operate your account accurately, detect problem gambling patterns, identify suspicious betting behaviour, and improve the quality of our Platform.

1.5 Technical and Device Data

When you access the Platform, we automatically collect certain technical information, including your IP address, device type, operating system, browser type and version, screen resolution, and approximate geographic location derived from your IP. We also record session logs, page visit timestamps, and error reports. This data helps us optimise Platform performance, detect fraud, and ensure security.

1.6 Communications Data

If you contact our support team via email or live chat, we retain records of those communications, including the content of messages and any attachments you send us. This helps us resolve disputes, improve our support quality, and maintain an accurate history of your account interactions.

1.7 Cookies and Tracking Technologies

The zetbet Platform uses cookies and similar tracking technologies to maintain your login session, remember your preferences, and analyse how users interact with the site. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Platform. For full details, see Section 8 of this Policy.

2. How We Use Your Data

We use the personal data we collect for the following specific purposes:

3. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contractual Necessity: Processing your registration data, transaction data, and gaming activity data is necessary to perform the contract between you and zetbet — i.e., to operate your account and deliver the services you have requested.
• Legitimate Interests: We process technical data, device data, and behavioural data to detect fraud, ensure Platform security, and improve the user experience. These interests are balanced against your privacy rights and do not override them.
• Consent: Where we send you promotional communications by email or SMS, we do so only with your prior consent. You may withdraw your consent at any time by updating your communication preferences in your account dashboard or by emailing [email protected].
• Platform Obligations: Certain processing activities — particularly identity verification and transaction record retention — are carried out to fulfil our KYC, anti-money laundering, and responsible gaming obligations as an offshore platform operator.

4. Data Sharing & Third Parties

zetbet does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share data only where strictly necessary and only with the categories of recipients described below:

4.1 Payment Service Providers

We share transaction data with your chosen payment service provider (such as bKash, Nagad, Rocket, Upay, or your bank) to process deposits and withdrawals. These providers process your data under their own privacy terms and security controls. We share only the minimum data required to complete each transaction.

4.2 Game Suppliers

Game studios and software providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi operate their own game servers. When you play their games on the zetbet Platform, anonymised session data (such as a session token and wager amounts) may be transmitted to their systems to determine game outcomes. No personally identifiable information beyond what is operationally necessary is shared with game providers.

4.3 Identity Verification Partners

Where we use third-party identity verification services to support our KYC process, we may share your name, date of birth, and document images with those services. All such partners are contractually bound to process your data solely for verification purposes and to maintain appropriate security standards.

4.4 Fraud Prevention and Security Services

We work with fraud detection and cybersecurity service providers who may process technical data — including IP addresses, device fingerprints, and behavioural patterns — to identify and prevent fraudulent activity on the Platform. These providers act as data processors under our instructions and are not permitted to use your data for their own purposes.

4.5 Platform Infrastructure Providers

Our Platform is hosted on secure cloud infrastructure. Our hosting and infrastructure providers have access to data stored on our servers only to the extent necessary to provide their services, and are bound by strict confidentiality and data security obligations.

4.6 Authorities and Law Enforcement

We may disclose personal data to relevant authorities or law enforcement bodies if required to do so by applicable law, court order, or in connection with an investigation into fraud, money laundering, or other criminal activity involving the zetbet Platform. We will notify you of any such disclosure where we are legally permitted to do so.

5. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to fulfil the purposes outlined in this Policy. Specifically:

• Account and Registration Data: Retained for the duration of your account and for a period of up to 5 years following permanent account closure, to support dispute resolution and platform obligation compliance.
• Transaction Records: Financial transaction records are retained for a minimum of 5 years from the date of each transaction, in line with standard financial record-keeping practices for offshore platform operators.
• KYC Documents: Identity verification documents are retained for up to 5 years following account closure, or longer if required in connection with an active investigation or dispute.
• Gaming Activity Logs: Bet history, game session logs, and bonus records are retained for a minimum of 2 years and may be retained for up to 5 years where relevant to a dispute or audit.
• Support Communications: Customer support correspondence is retained for up to 3 years from the date of the most recent interaction.
• Technical Logs: IP addresses, device logs, and access records are retained for up to 12 months for security and fraud prevention purposes.

When the applicable retention period expires, we securely delete or irreversibly anonymise the data so that it can no longer be linked to you as an individual.

6. Your Privacy Rights

As a zetbet account holder, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your account details and a clear description of your request. We aim to respond within 10 business days.

• Right of Access: You may request a copy of the personal data we hold about you. We will provide this in a clear, readable format.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.
• Right to Erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding retention obligations.
• Right to Restrict Processing: In certain circumstances, you may request that we limit how we use your personal data while a complaint or correction request is being resolved.
• Right to Data Portability: Where technically feasible, you may request a machine-readable copy of the personal data you have provided to us directly.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
• Right to Object: You may object to processing carried out on the basis of legitimate interests, including profiling, where your individual circumstances justify this.

7. Data Security

zetbet applies a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your browser or mobile device and the zetbet Platform is encrypted using industry-standard TLS protocols.
• Password Security: Account passwords are stored using strong one-way hashing algorithms. zetbet staff cannot view your password in plain text.
• Access Controls: Access to personal data within zetbet's systems is restricted to authorised personnel who require it to perform specific job functions. Access is logged and periodically audited.
• Secure Infrastructure: Our Platform is hosted on servers with physical and logical security controls, including firewalls, intrusion detection systems, and regular security patching.
• Fraud Monitoring: Automated systems monitor account activity in real time to detect unusual patterns that may indicate account compromise, fraud, or policy violations.

While we take all reasonable precautions, no data transmission over the internet or electronic storage system is 100% immune to security risks. You are also responsible for keeping your zetbet login credentials confidential and for logging out of your account on shared devices. If you suspect any unauthorised access to your account, contact us immediately at [email protected].

8. Cookies & Tracking

zetbet uses cookies and similar technologies (such as local storage and session tokens) to ensure the Platform operates correctly and to provide a personalised experience. The categories of cookies we use are:

You can manage or delete cookies through your browser settings. Note that disabling essential cookies will prevent you from logging in or using core features of the Platform. We do not use third-party advertising cookies or sell cookie data to advertising networks.

9. Minors & Age Restriction

zetbet's services are strictly for adults aged 21 and above. We do not knowingly collect personal data from persons under the age of 21. If we discover or are notified that an account has been registered by an individual under the minimum age, we will immediately suspend the account, delete the associated personal data, and reverse any transactions where possible.

If you are a parent or guardian and believe that your child has registered an account on zetbet, please contact us immediately at [email protected] so that we can take prompt action.

10. Changes to This Policy

zetbet reserves the right to update or revise this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where reasonably practicable, notify registered account holders via email or an in-platform notification. Your continued use of the Platform after any changes have been posted constitutes your acceptance of the revised Policy.

We recommend reviewing this page periodically to stay informed about how we protect your personal data. Previous versions of this Policy are available on request by contacting our support team.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way zetbet handles your personal data, please get in touch with our support team:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 from within your zetbet account dashboard after login
• Response Time: Privacy-related requests are treated as priority enquiries and are typically acknowledged within 4 hours, with a full response within 10 business days (Bangladesh Standard Time, UTC+6)

For full details on our Terms of Service, including account rules and responsible gaming commitments, visit our Terms & Conditions page.